SHIPPING & RETURNS
While placing the order, provide your mobile/telephone number as this will help our delivery partners serve you better.
While doing online payment via PayPal, you’ll leave Fused Adhesives and transact through PayPal’s website, therefore the required shipping address should be present and confirmed in your PayPal account.
To amend/update your contact number for order delivery, kindly reach out to us at email@example.com or call 01924682118.
Delivery & Store Collection
DELIVERY OPTION DELIVERY TIME COST ADDITIONAL INFO
Store Collection Maximum 48 Hours Not Applicable Once your order is placed and confirmed we’ll notify you within 48 hours to confirm when your order will be ready to be collected. In-store collection is not applicable for sample orders.
Standard Variable Free on orders over £299, variable cost otherwise. (please call us to confirm delivery cost)You can choose a delivery day between Monday-Friday and a 2hr time slot between 7am-6pm during the checkout process.
Order Time Delivery Time
before 11am on Fridays Upcoming weekend
between 11am Friday and midnight Sunday Next weekend
£20 on orders under £299, variable cost otherwise. (please call us to confirm delivery cost)You can select a delivery date (Sat or Sun) and a preferred time (9am-5pm).
Sample Service 4-10 Days FREE Small samples will be delivered by Royal Mail and larger samples will be delivered by courier service and may need a signature.
Hassle free, convenient and punctual delivery is the last step of our awesome service.
As soon as you place and confirm the order we’ll call you within 24 hours to discuss over your preferred delivery slot, you can opt in to register yourself to receive an SMS or Email which will keep you updated along the delivery process.
When the total weight of your order is less than 20 Kg, it’ll be sent via parcel courier, if not then it’ll be shrink wrapped on a pallet and delivered to the ground level edge of your property (curb side).
Due to insurance, health and safety regulations we’ll not be able to transport order into the recipient’s property.
To receive your order, one should be available at the shipping address; failure to do us will land you in paying for re-shipping charges.
You’ll receive an SMS on the day of delivery with a 2 hours delivery window. You’ll also be notified if your order’s delivery is delayed or postponed for any reason.
If you have any doubts on the condition of the products in the order you received kindly sign for the goods “UNCHECKED”.
We are currently unable to deliver outside the UK with our standard delivery solution. Please note that the following postcodes DUBLIN, GY, HS, IM, IV41, IV42, IV44, IV45, IV46, IV47, IV48, IV49, IV55, IV56, JE, KA27, KW, PA, PH9, PH15, PH16, PH17, PH18, PH19, PH20, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR25, ZE will incur a higher delivery cost which is based on your exact location and the Products contained within the order. Orders to these locations cannot be processed on the website.
Damaged Goods & Cancellations
Check for any signs of damage on the products in your order on delivery, if there is any damage, sign for as “DAMAGED” and take a picture whilst on the pallet before unloading it. Call us to report any such issue within 24 hours of the order delivery.
Cancellations or amendments of any kind in your order or delivery are not possible once the order is dispatched from our facility and is in the control of the courier operators. So, please ensure correct delivery dates, shipping addresses, order contents etc. before we dispatch it. Please assess the weight of the boxes as tiles can be heavy, precautions may need to be made.
Please write to us for any queries or concerns:
For Breakages ,For Complaints & Delivery Issues:
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Headway Business Park
Denby Dale Road,
Mon-Fri: 07:00 to 16:00
RETURN & EXCHANGE POLICY
1. Uninstalled and unused
The tiles not have been used even once, they should have never been installed anywhere and must not show any signs of degradation.
The tiles must be in a good condition so that it can be resold, they must not show any signs of wear and tear, scratches, cracks or broken parts.
The tiles must be returned in their original packaging or else the request of exchange will be declined.