FUSED ADHESIVES T&Cs
Terms & Conditions
These Terms and Conditions govern the supply of goods sold by FUSED ADHESIVES the customer named on the order form provided on the FUSED ADHESIVED website. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.
2.Price & Payment
2.1 The price payable for the goods you order is as set out on our website at the time you place your order or plus any charges for carriage and insurance as set out in the order form.
2.2 We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing. Payments must be made in pounds sterling.
3.Delivery & Title
We will deliver them in accordance with your order. Goods paid for through the website can be supplied to UK addresses only. A valid signature will be required on collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 7 days of the date of delivery (or where you have requested a delayed despatch within 7 days of the requested despatch date), you must notify us immediately.
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
FUSED ADHESIVES go to great lengths to ensure goods are packed in a way which ensures that no damage occurs in transportation. On the rare occasion that an order is damaged we ask for the following so that a replacement can be supplied.
5.1 Do not sign for a parcel or pallet as being delivered in good order if there are obvious signs of damage to either the packaging or the products themselves. In these circumstances customers need to write on the proof of delivery, "Delivery Damaged".
5.2 Customers MUST notify us within 24 hours by email, including where possible, photographs of the damage which has occurred. Where access to email is not available customers can call to notify FUSED ADHESIVES during office hours.
5.3 FUSED ADHESIVES Ltd cannot offer a replacement when goods have been signed for as being received in good condition.
6.Cancellation & Returns
6.1 You may cancel your order by giving us notice of cancellation within 14 days of the date of collection or delivery. Such notice may be given by emailing to the or address set out on the order form. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. A minimum 15% restocking fee may apply.
6.2 On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.
6.3 If the collection of the cancelled items is to be made by us a collection charge of £80.00 ex VAT per pallet will be incurred. Alternatively if the items were originally delivered by courier the collection costs would be as follows, the original delivery charge plus an additional £18.00 ex VAT third party collection surcharge. Upon receipt of the goods back in to the warehouse in good order, a refund shall be issued; back to the relevant card, direct to a bank account, or by cheque, where applicable within 14 days.
6.4 All goods must be returned in their original packaging and condition in which they were received, including the outer box or we withhold the right to a refund. Please avoid defacing the outer packaging / box with writing and or extra packaging products as this may incur a reboxing / handling charge, this will be assessed upon the return of the goods
6.5 Goods being cancelled after our nominated couriers has returned them, after two attempted deliveries, will be refundable to the original order value, less the initial delivery & return delivery cost and less restocking charges (where applicable).
6.6 Due to the perishable nature of some items (cement based products, sealants etc.) and recommended storage advice (e.g. temperature and moisture tolerance), we may not be able to take returns of some products, where we cannot guarantee their suitability for re-sale. This will be assessed on a case-by-case basis.
6.7 FUSED ADHESIVES reserve the right to cancel any order, and that the contract of sale is only formed when the goods are dispatched. (FUSED ADHESIVES cannot be made liable for any delays / damages etc. that may be caused as a result of an order cancellation.)
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Please check all deliveries are correct after they have been signed for, and check all items are present and in good order. Any missing items must be reported within 24 hours of receipt of delivery. Any claims for missing items after this period will not be entertained. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.
11.Design and Reproduction
Drawings, photographs, part numbers, layout and style are considered property. Reproduction in whole, or in part, strictly prohibited without written permission. Quantities and measurements are approximate. Trademarks acknowledged. Exact products may vary from that shown. All products subject to availability.
FUSED ADHESIVES can be contacted using the following details.
Denby Dale Road,
Telephonel: 01924 682118
PRIVACY & SAFETY
FUSED ADHESIVES is committed to protecting your personal information.
How to contact us
Data Protection Officer
Denby Dale Road
Wakefield West Yorkshire
Telephone: 01924 682118
Information we collect and use
Information about you that we may collect and use includes:
- Information about who you are e.g. your name and contact details.
- Information connected to your product or service with us.
- Information about your contact with us e.g. emails / letters.
- Information that is automatically collected e.g. via cookies when you visit our website.
- Information if you visit one of our offices e.g. visual images collected via closed circuit television (CCTV).
What are cookies?
A cookie is a small file – it’s saved onto your computer or other device when you visit our website. Cookies store small pieces of information. For example - they will remember you've visited our website or performed a certain action.
Cookies also let us know which pages of our website you visited; they help us develop and market our products and services. They also help us track sales.
- Persistent cookies - these stay valid, and will work until their expiry date (unless you delete them before they expire)
- Session cookies - these expire when you close your web browser
Fused Adhesives operates a website, shop, and telesales office where we use, store and process your information in a way that is specific to that environment.
Where we collect your information
We may collect your personal information directly from you, from a variety of sources, including:
- An application form for a product or service.
- Phone conversations with us.
- Emails or letters you send to us.
We may also collect personal information on you from places such as business directories and other commercially or publicly available sources e.g. to check or improve the information we hold (like your address) or to give better contact information if we are unable to contact you directly.
What we collect and use your information for
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:
- You have given us your permission [consent] to send you information about products and services offered by Fused Adhesives.
- It’s necessary to provide the product or service you have requested.
- It’s necessary for us to meet our legal or regulatory obligations.
- It’s in the legitimate interests of Fused Adhesives, for instance improving the service we provide.
If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.
Who we may share your information with
We may share your information with third parties for the reasons outlined in 'What we collect and use your information for.
These third parties include:
- Companies we have chosen to support us in the delivery of the products and services we offer to you.
We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.
Where your information is processed
Your information is processed in the UK and European Economic Area (EEA).
How we protect your information
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions.
How long we keep your information
We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer.
We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.
Your individual rights
You have several rights in relation to how Fused Adhesives uses your information. They are:
Right to be informed
Right of access
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).
Right to request that your personal information be rectified
If your personal information is inaccurate or incomplete, you can request that it is corrected.
Right to request erasure
You can ask for your information to be deleted or removed if there is not a compelling or legal reason for Fused Adhesives to continue to have it.
Right to restrict processing
You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.
Right to data portability
You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way.
Right to object
You can object to Fused Adhesive processing your personal information.
How to make a complaint
Buying in bulk gives you even better discount than our already great prices. Fill in a contact form and let us know which products you would mostly be interested in and we can prepare a quote based on wholesale orders.
- Credit / Debit Cards
- Offline Payments